SocialMiner Chat - Error connecting to server

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Problem Summary	Customer sees the Chat text field go gray and "Connecting to server..." followed by "Error connecting to server." messages.
Error Message	"Error connecting to server."
Possible Cause	The Cisco Tomcat service has gone down.
Recommended Action	Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for Cisco Tomcat. Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat
Release	8.5
Associated CDETS #	None

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