http://docwiki.cisco.com/w/index.php?title=SocialMiner_Chat_-_Error_connecting_to_server&feed=atom&action=history 2013-05-21T04:02:10Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=SocialMiner_Chat_-_Error_connecting_to_server&diff=46061&oldid=prev 2012-06-12T15:52:56Z

<p><span class="autocomment">SocialMiner Chat - Error&nbsp;connecting to server&nbsp;</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 15:52, 12 June 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 16:</td> <td colspan="2" class="diff-lineno">Line 16:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Recommended Action''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Recommended Action''' &nbsp;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>| &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>| &nbsp;</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Check the status on the SocialMiner server machine: controlcenter.sh list </del></div></td><td colspan="2">&nbsp;</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Look for Cisco Tomcat</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">Log in to the console of the SocialMiner server machine as the admin user configured at installation-time</ins>.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">To list the services and their statuses, on the command line, type:&nbsp; utils service list</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Look for Cisco Tomcat.</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Start Tomcat on the SocialMiner server machine<del class="diffchange diffchange-inline">: controlcenter</del>.<del class="diffchange diffchange-inline">sh &quot;</del>Cisco Tomcat<del class="diffchange diffchange-inline">&quot; start</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Start Tomcat on the SocialMiner server machine. <ins class="diffchange diffchange-inline"> Type (do not use quotes): utils service start </ins>Cisco Tomcat</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> </table>

Nordberg http://docwiki.cisco.com/w/index.php?title=SocialMiner_Chat_-_Error_connecting_to_server&diff=44009&oldid=prev 2011-12-02T14:33:56Z

<p>Created page with &quot;== SocialMiner Chat - Error&nbsp;connecting to server&nbsp; == {| border=&quot;1&quot; |- ! &#39;&#39;&#39;Problem Summary&#39;&#39;&#39; | Customer sees the Chat text field go gray and &quot;Connecting to server......&quot;</p> <p><b>New page</b></p><div>== SocialMiner Chat - Error&amp;nbsp;connecting to server&amp;nbsp; ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary''' <br /> | Customer sees the Chat text field go gray and &quot;Connecting to server...&quot; followed by &quot;Error connecting to server.&quot; messages.<br /> |-<br /> ! '''Error Message''' <br /> | &quot;Error connecting to server.&quot;<br /> |-<br /> ! '''Possible Cause''' <br /> | <br /> The Cisco Tomcat service has gone down.<br /> <br /> |-<br /> ! '''Recommended Action''' <br /> | <br /> Check the status on the SocialMiner server machine: controlcenter.sh list <br /> <br /> Look for Cisco Tomcat.<br /> <br /> <br /> <br /> Start Tomcat on the SocialMiner server machine: controlcenter.sh &quot;Cisco Tomcat&quot; start<br /> <br /> |-<br /> ! '''Release''' <br /> | 8.5<br /> |-<br /> ! '''Associated CDETS #''' <br /> | None<br /> |}<br /> <br /> [[Category:Cisco SocialMiner, Release 8.5]] &lt;br&gt;</div>

Linichol