SocialMiner Chat - Error connecting to server

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SocialMiner Chat - Error connecting to server 

Problem Summary Customer sees the Chat text field go gray and "Connecting to server..." followed by "Error connecting to server." messages.
Error Message "Error connecting to server."
Possible Cause

The Cisco Tomcat service has gone down.

Recommended Action

Check the status on the SocialMiner server machine: controlcenter.sh list

Look for Cisco Tomcat.


Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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