SocialMiner Chat - Error connecting to server

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(Created page with "== SocialMiner Chat - Error connecting to server  == {| border="1" |- ! '''Problem Summary''' | Customer sees the Chat text field go gray and "Connecting to server......")
(SocialMiner Chat - Error connecting to server )
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! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
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Check the status on the SocialMiner server machine: controlcenter.sh list
 
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Look for Cisco Tomcat.
+
Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
 +
To list the services and their statuses, on the command line, type:  utils service list
 +
Look for Cisco Tomcat.
-
Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start
+
Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat
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Revision as of 15:52, 12 June 2012

SocialMiner Chat - Error connecting to server 

Problem Summary Customer sees the Chat text field go gray and "Connecting to server..." followed by "Error connecting to server." messages.
Error Message "Error connecting to server."
Possible Cause

The Cisco Tomcat service has gone down.

Recommended Action

Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.

To list the services and their statuses, on the command line, type: utils service list

Look for Cisco Tomcat.

Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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