SocialMiner Chat - Error connecting to server
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! '''Recommended Action''' | ! '''Recommended Action''' | ||
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| - | + | Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. | |
| + | To list the services and their statuses, on the command line, type: utils service list | ||
| + | Look for Cisco Tomcat. | ||
| - | Start Tomcat on the SocialMiner server machine | + | Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat |
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Latest revision as of 15:52, 12 June 2012
SocialMiner Chat - Error connecting to server
| Problem Summary | Customer sees the Chat text field go gray and "Connecting to server..." followed by "Error connecting to server." messages. |
|---|---|
| Error Message | "Error connecting to server." |
| Possible Cause |
The Cisco Tomcat service has gone down. |
| Recommended Action |
Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for Cisco Tomcat. Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat |
| Release | 8.5 |
| Associated CDETS # | None |
