SocialMiner Chat - Error connecting to server

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== SocialMiner Chat - Error connecting to server  ==
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== SocialMiner Chat - Error connecting to server  ==
{| border="1"
{| border="1"
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! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
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Check the status on the SocialMiner server machine: controlcenter.sh list
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Sign in to the console of the SocialMiner server as the administration user.  
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Look for Cisco Tomcat.
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List the services and their statuses by typing: ''utils service list''
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Verify that the status for the Cisco Tomcat service is not [STARTED].
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Start the Cisco Tomcat service by typing: ''utils service start Cisco Tomcat''
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Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start
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|-
|-
! '''Release'''  
! '''Release'''  
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| 8.5
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| 9.0(x), 10.0(1)
|-
|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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|}
|}
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[[Category:Cisco SocialMiner, Release 8.5]] <br>
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[[Category:Cisco_SocialMiner]]

Latest revision as of 19:04, 16 December 2013

SocialMiner Chat - Error connecting to server 

Problem Summary Customer sees the Chat text field go gray and "Connecting to server..." followed by "Error connecting to server." messages.
Error Message "Error connecting to server."
Possible Cause

The Cisco Tomcat service has gone down.

Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the Cisco Tomcat service is not [STARTED].

Start the Cisco Tomcat service by typing: utils service start Cisco Tomcat

Release 9.0(x), 10.0(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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