SocialMiner Chat - Connection times out

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SocialMiner Chat - Connection times out 

Problem Summary When submitting a chat request, a customer sees a browser error: "The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond."  
Error Message The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.

To list the services and their statuses, on the command line, type: utils service list

Look for Cisco Tomcat.

Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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