SocialMiner Chat - Connection times out

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Revision as of 14:41, 2 December 2011

SocialMiner Chat - Connection times out 

Problem Summary When submitting a chat request, a customer sees a browser error: "The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond."  
Error Message The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Check the status on the SocialMiner server machine: controlcenter.sh list

Look for Cisco Tomcat

Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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