SocialMiner Chat - Connection times out

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== SocialMiner Chat - Connection times out  ==
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== SocialMiner Chat - Connection times out  ==
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! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
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Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
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Sign in to the console of the SocialMiner server as the administration user.  
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To list the services and their statuses, on the command line, type: utils service list
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List the services and their statuses by typing: ''utils service list''
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Look for Cisco Tomcat.
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Verify that the status for the Cisco Tomcat service is not [STARTED].  
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Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat  
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Start the Cisco Tomcat service by typing: ''utils service start Cisco Tomcat''
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|-
! '''Release'''  
! '''Release'''  
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| 8.5
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| 9.0(x), 10.0(1)
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! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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[[Category:Cisco SocialMiner, Release 8.5]] <br>
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<br>
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[[Category:Cisco_SocialMiner]]

Revision as of 19:04, 16 December 2013

SocialMiner Chat - Connection times out 

Problem Summary When submitting a chat request, a customer sees a browser error: "The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond."  
Error Message The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the Cisco Tomcat service is not [STARTED].

Start the Cisco Tomcat service by typing: utils service start Cisco Tomcat

Release 9.0(x), 10.0(1)
Associated CDETS # None


Rating: 5.0/5 (1 vote cast)

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