SocialMiner Chat - Bad Request error on failed connection
From DocWiki
SocialMiner Chat - Bad Request error on failed connection
| Problem Summary | When submitting a chat request, a customer receives an error message. |
|---|---|
| Error Message | connect_failed (Bad Request) : the connection to the XMPP server failed |
| Possible Cause | XMPP Server is down |
| Recommended Action |
Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for SocialMiner XMPP Server. Start the XMPP Server on the SocialMiner server machine. Type (do not use quotes): utils service start SocialMiner XMPP Server |
| Release | 8.5 |
| Associated CDETS # | None |
