SocialMiner Chat - Bad Request error on failed connection - Revision history

Nordberg: /* SocialMiner Chat - Bad Request error on failed connection */

2012-06-12T15:50:43Z

SocialMiner Chat - Bad Request error on failed connection

← Older revision		Revision as of 15:50, 12 June 2012
Line 4:		Line 4:
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| When submitting a chat request, a customer receives an~~ ~~error message.~~ ~~	+	\| When submitting a chat request, a customer receives an error message.
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| XMPP Server is down~~ ~~	+	\| XMPP Server is down
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
	\|		\|
-	~~Check the status on the SocialMiner server machine: controlcenter.sh list~~

-	~~Look for~~ SocialMiner ~~XMPP Server~~	+	Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.

-	Start the XMPP Server on the SocialMiner server machine~~: controlcenter~~.~~sh "~~SocialMiner XMPP Server~~" start~~	+	To list the services and their statuses, on the command line, type: utils service list
		+
		+	Look for SocialMiner XMPP Server.
		+
		+	Start the XMPP Server on the SocialMiner server machine. Type (do not use quotes): utils service start SocialMiner XMPP Server

	\|-		\|-

Linichol: /* SocialMiner Chat - Bad Request error on failed connection */

2011-12-06T12:56:49Z

SocialMiner Chat - Bad Request error on failed connection

← Older revision		Revision as of 12:56, 6 December 2011
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| XMPP Server is ~~dow~~	+	\| XMPP Server is down
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''

Linichol: /* SocialMiner Chat - Bad Request error on failed connection */

2011-12-02T14:10:14Z

SocialMiner Chat - Bad Request error on failed connection

← Older revision		Revision as of 14:10, 2 December 2011
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-	== Bad Request error on failed connection ==	+	== SocialMiner Chat - Bad Request error on failed connection ==

	{\| border="1"		{\| border="1"

Linichol: /* Bad Request error on failed connection */

2011-12-02T14:08:32Z

Bad Request error on failed connection

← Older revision		Revision as of 14:08, 2 December 2011
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-	== Bad Request ~~erro~~ on failed connection ==	+	== Bad Request error on failed connection ==

	{\| border="1"		{\| border="1"

Linichol: /* <Tip Title> */

2011-12-02T14:07:50Z

← Older revision		Revision as of 14:07, 2 December 2011
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-	== ~~<Tip Title>~~ ==	+	== Bad Request erro on failed connection ==

	{\| border="1"		{\| border="1"

Linichol: Created page with "== <Tip Title> == {| border="1" |- ! '''Problem Summary''' | When submitting a chat request, a customer receives an error message. |- ! '''Error Message''' |..."

2011-12-02T14:01:09Z

Created page with "== <Tip Title> == {| border="1" |- ! '''Problem Summary''' | When submitting a chat request, a customer receives an error message. |- ! '''Error Message''' |..."

New page

== <Tip Title> ==

{| border="1"
|-
! '''Problem Summary'''
| When submitting a chat request, a customer receives an error message. 
|-
! '''Error Message'''
| connect_failed (Bad Request) : the connection to the XMPP server failed
|-
! '''Possible Cause'''
| XMPP Server is dow 
|-
! '''Recommended Action'''
|
Check the status on the SocialMiner server machine: controlcenter.sh list

Look for SocialMiner XMPP Server

Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start

|-
! '''Release'''
| 8.5
|-
! '''Associated CDETS #'''
| None
|}

[[Category:Cisco SocialMiner, Release 8.5]]