SocialMiner Chat - Bad Request error on failed connection
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| - | | XMPP Server is | + | | XMPP Server is down |
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! '''Recommended Action''' | ! '''Recommended Action''' | ||
Revision as of 12:56, 6 December 2011
SocialMiner Chat - Bad Request error on failed connection
| Problem Summary | When submitting a chat request, a customer receives an error message. |
|---|---|
| Error Message | connect_failed (Bad Request) : the connection to the XMPP server failed |
| Possible Cause | XMPP Server is down |
| Recommended Action |
Check the status on the SocialMiner server machine: controlcenter.sh list Look for SocialMiner XMPP Server Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start |
| Release | 8.5 |
| Associated CDETS # | None |
