SocialMiner Chat - Bad Request error on failed connection

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== Bad Request error on failed connection  ==
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== SocialMiner Chat - Bad Request error on failed connection  ==
{| border="1"
{| border="1"
|-
|-
! '''Problem Summary'''  
! '''Problem Summary'''  
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| When submitting a chat request, a customer receives an error message. 
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| When submitting a chat request, a customer receives an error message.
|-
|-
! '''Error Message'''  
! '''Error Message'''  
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| connect_failed (Bad Request) : the connection to the XMPP server failed
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| connect_failed (Bad Request) : the connection to the XMPP server failed
|-
|-
! '''Possible Cause'''  
! '''Possible Cause'''  
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| XMPP Server is dow 
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| The XMPP Server is down.
|-
|-
! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
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Check the status on the SocialMiner server machine: controlcenter.sh list
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Sign in to the console of the SocialMiner server as the administration user.  
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Look for SocialMiner XMPP Server
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List the services and their statuses by typing: ''utils service list''
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Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start
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Verify that the status for the SocialMiner XMPP Server is not [STARTED].
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Start the SocialMiner XMPP Server by typing: ''utils service start SocialMiner XMPP Server''
|-
|-
! '''Release'''  
! '''Release'''  
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| 8.5
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| 9.0(x), 10.0(1)
|-
|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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|}
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[[Category:Cisco SocialMiner, Release 8.5]]
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[[Category:Cisco_SocialMiner]]

Revision as of 19:04, 16 December 2013

SocialMiner Chat - Bad Request error on failed connection

Problem Summary When submitting a chat request, a customer receives an error message.
Error Message connect_failed (Bad Request) : the connection to the XMPP server failed
Possible Cause The XMPP Server is down.
Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the SocialMiner XMPP Server is not [STARTED].

Start the SocialMiner XMPP Server by typing: utils service start SocialMiner XMPP Server

Release 9.0(x), 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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