SocialMiner Chat - Bad Request error on failed connection

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(SocialMiner Chat - Bad Request error on failed connection)
(SocialMiner Chat - Bad Request error on failed connection)
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! '''Problem Summary'''  
! '''Problem Summary'''  
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| When submitting a chat request, a customer receives an error message. 
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| When submitting a chat request, a customer receives an error message.
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! '''Error Message'''  
! '''Error Message'''  
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! '''Possible Cause'''  
! '''Possible Cause'''  
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| XMPP Server is down 
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| XMPP Server is down
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! '''Recommended Action'''  
! '''Recommended Action'''  
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Check the status on the SocialMiner server machine: controlcenter.sh list
 
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Look for SocialMiner XMPP Server
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Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
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Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start
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To list the services and their statuses, on the command line, type:  utils service list
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Look for SocialMiner XMPP Server.
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Start the XMPP Server on the SocialMiner server machine. Type (do not use quotes): utils service start SocialMiner XMPP Server
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Revision as of 15:50, 12 June 2012

SocialMiner Chat - Bad Request error on failed connection

Problem Summary When submitting a chat request, a customer receives an error message.
Error Message connect_failed (Bad Request) : the connection to the XMPP server failed
Possible Cause XMPP Server is down
Recommended Action

Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.

To list the services and their statuses, on the command line, type: utils service list

Look for SocialMiner XMPP Server.

Start the XMPP Server on the SocialMiner server machine. Type (do not use quotes): utils service start SocialMiner XMPP Server

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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