SocialMiner Chat - Bad Request error on failed connection

(Difference between revisions)

Latest revision as of 15:50, 12 June 2012

Problem Summary	When submitting a chat request, a customer receives an error message.
Error Message	connect_failed (Bad Request) : the connection to the XMPP server failed
Possible Cause	XMPP Server is down
Recommended Action	Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for SocialMiner XMPP Server. Start the XMPP Server on the SocialMiner server machine. Type (do not use quotes): utils service start SocialMiner XMPP Server
Release	8.5
Associated CDETS #	None

Rating: 0.0/5 (0 votes cast)

@@ Line 1: / Line 1: @@
-== Bad Request error on failed connection  ==
+== SocialMiner Chat - Bad Request error on failed connection  ==
 {| border="1"
 |-
 ! '''Problem Summary'''
-| When submitting a chat request, a customer receives an&nbsp;error message.&nbsp;
+| When submitting a chat request, a customer receives an error message.
 |-
 ! '''Error Message'''
@@ Line 10: / Line 10: @@
 |-
 ! '''Possible Cause'''
-| XMPP Server is dow&nbsp;
+| XMPP Server is down
 |-
 ! '''Recommended Action'''
 |
-Check the status on the SocialMiner server machine: controlcenter.sh list
-Look for SocialMiner XMPP Server
+Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
-Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start
+To list the services and their statuses, on the command line, type:  utils service list
+Look for SocialMiner XMPP Server.
+Start the XMPP Server on the SocialMiner server machine.  Type (do not use quotes): utils service start SocialMiner XMPP Server
 |-