SocialMiner Chat - Bad Request error on failed connection

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(SocialMiner Chat - Bad Request error on failed connection)
(SocialMiner Chat - Bad Request error on failed connection)
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! '''Possible Cause'''  
! '''Possible Cause'''  
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| XMPP Server is dow 
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| XMPP Server is down 
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! '''Recommended Action'''  
! '''Recommended Action'''  

Revision as of 12:56, 6 December 2011

SocialMiner Chat - Bad Request error on failed connection

Problem Summary When submitting a chat request, a customer receives an error message. 
Error Message connect_failed (Bad Request) : the connection to the XMPP server failed
Possible Cause XMPP Server is down 
Recommended Action

Check the status on the SocialMiner server machine: controlcenter.sh list

Look for SocialMiner XMPP Server

Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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