SocialMiner Chat - Agent unable to close Chat interface

(Difference between revisions)

Revision as of 17:36, 16 April 2012

Problem Summary	Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
Error Message	You are alone in the chat room. Click End to close the chat interface.
Possible Cause	The Cisco Tomcat service is down.
Recommended Action	Check the status on the SocialMiner server machine: controlcenter.sh list Look for Cisco Tomcat Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start
Release	8.5
Associated CDETS #	None

Rating: 0.0/5 (0 votes cast)

@@ Line 4: / Line 4: @@
 |-
 ! '''Problem Summary'''
-| Agent sees "You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, contact your system administrator.", but the End button doesn't work.
+| Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
 |-
 ! '''Error Message'''
-| You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, contact your system administrator.
+| You are alone in the chat room. Click End to close the chat interface.
 |-
 ! '''Possible Cause'''