SocialMiner Chat - Agent unable to close Chat interface

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(SocialMiner Chat - Agent unable to close Chat interface)
m (1 revision)
 
(2 intermediate revisions not shown)
Line 4: Line 4:
|-
|-
! '''Problem Summary'''  
! '''Problem Summary'''  
-
| Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
+
| Agent sees:
 +
"You are alone in the chat room. Click End to close the chat interface."
 +
 
 +
but the End button doesn't work.
|-
|-
! '''Error Message'''  
! '''Error Message'''  
Line 14: Line 17:
! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
-
Check the status on the SocialMiner server machine: controlcenter.sh list  
+
Sign in to the console of the SocialMiner server as the administration user.  
 +
 
 +
List the services and their statuses by typing: ''utils service list''
-
Look for Cisco Tomcat
+
Verify that the status for the Cisco Tomcat service is not [STARTED].
-
Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start
+
Start the Cisco Tomcat service by typing: ''utils service start Cisco Tomcat''
|-
|-
! '''Release'''  
! '''Release'''  
-
| 8.5
+
| 9.0(x), 10.0(1)
|-
|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
Line 28: Line 33:
|}
|}
-
[[Category:Cisco SocialMiner, Release 8.5]]
+
[[Category:Cisco SocialMiner]]

Latest revision as of 19:04, 16 December 2013

SocialMiner Chat - Agent unable to close Chat interface

Problem Summary Agent sees:

"You are alone in the chat room. Click End to close the chat interface."

but the End button doesn't work.

Error Message You are alone in the chat room. Click End to close the chat interface.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the Cisco Tomcat service is not [STARTED].

Start the Cisco Tomcat service by typing: utils service start Cisco Tomcat

Release 9.0(x), 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

Personal tools