SocialMiner Chat - Agent unable to close Chat interface

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! '''Problem Summary'''  
! '''Problem Summary'''  
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| Agent sees "You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, contact your system administrator.", but the End button doesn't work.
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| Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
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! '''Error Message'''  
! '''Error Message'''  
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| You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, contact your system administrator.
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| You are alone in the chat room. Click End to close the chat interface.
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! '''Possible Cause'''  
! '''Possible Cause'''  
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! '''Recommended Action'''  
! '''Recommended Action'''  
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Check the status on the SocialMiner server machine: controlcenter.sh list
 
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Look for Cisco Tomcat
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Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
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Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start
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To list the services and their statuses, on the command line, type: utils service list
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Look for Cisco Tomcat.
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Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat  
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Revision as of 15:57, 12 June 2012

SocialMiner Chat - Agent unable to close Chat interface

Problem Summary Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
Error Message You are alone in the chat room. Click End to close the chat interface.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.

To list the services and their statuses, on the command line, type: utils service list

Look for Cisco Tomcat.

Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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