SocialMiner Chat - Agent unable to close Chat interface

(Difference between revisions)

Latest revision as of 15:57, 12 June 2012

Problem Summary	Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
Error Message	You are alone in the chat room. Click End to close the chat interface.
Possible Cause	The Cisco Tomcat service is down.
Recommended Action	Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for Cisco Tomcat. Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat
Release	8.5
Associated CDETS #	None

Rating: 0.0/5 (0 votes cast)

@@ Line 4: / Line 4: @@
 |-
 ! '''Problem Summary'''
-| Agent sees "You are alone in the chat room. Click End to close the chat interface." but the End button doesn't work.
+| Agent sees "You are alone in the chat room. Click End to close the chat interface.", but the End button doesn't work.
 |-
 ! '''Error Message'''
-| None
+| You are alone in the chat room. Click End to close the chat interface.
 |-
 ! '''Possible Cause'''
@@ Line 14: / Line 14: @@
 ! '''Recommended Action'''
 |
-Check the status on the SocialMiner server machine: controlcenter.sh list
-Look for Cisco Tomcat
+Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
-Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start
+To list the services and their statuses, on the command line, type: utils service list
+Look for Cisco Tomcat.
+Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat
 |-