SocialMiner Chat - Agent unable to close Chat interface
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! '''Problem Summary''' | ! '''Problem Summary''' | ||
| - | | Agent sees "You are alone in the chat room. Click End to close the chat interface." but the End button doesn't work. | + | | Agent sees "You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, the Cisco Tomcat service may be stopped.", but the End button doesn't work. |
|- | |- | ||
! '''Error Message''' | ! '''Error Message''' | ||
| - | | | + | | You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, the Cisco Tomcat service may be stopped. |
|- | |- | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
Revision as of 13:11, 6 December 2011
SocialMiner Chat - Agent unable to close Chat interface
| Problem Summary | Agent sees "You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, the Cisco Tomcat service may be stopped.", but the End button doesn't work. |
|---|---|
| Error Message | You are alone in the chat room. Click End to close the chat interface. If the End button doesn't work, the Cisco Tomcat service may be stopped. |
| Possible Cause | The Cisco Tomcat service is down. |
| Recommended Action |
Check the status on the SocialMiner server machine: controlcenter.sh list Look for Cisco Tomcat Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start |
| Release | 8.5 |
| Associated CDETS # | None |
