SocialMiner Chat - Agent needs to return to Chat UI

Problem Summary	An Agent needs to get back into a chat after navigating away from the chat UI, or the chat is interrupted by a system problem.
Error Message	None
Possible Cause	Agent needs to get back to an ongoing chat.
Recommended Action	If Agent navigates away from a chat session by mistake or if the chat is interrupted by a system problem, the Agent can reconnect as follows: Select Reply to change the social contact state back to Unreserved. Select Reply again to Reserve the social contact and rejoin the chat. If the customer has left, the Agent will see a message that they are alone in the room. If the customer has not left the chat, they can continue the chat. A chat that has been ended cannot be re-joined.
Release	8.5
Associated CDETS #	None

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