http://docwiki.cisco.com/w/index.php?title=SocialMiner_Chat_-_Agent_encounters_error_when_connecting_to_server&feed=atom&action=history 2013-06-18T05:58:47Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=SocialMiner_Chat_-_Agent_encounters_error_when_connecting_to_server&diff=46064&oldid=prev 2012-06-12T15:55:58Z

<p><span class="autocomment">SocialMiner Chat - Agent encounters error when connecting to server&nbsp;</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 15:55, 12 June 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 14:</td> <td colspan="2" class="diff-lineno">Line 14:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Recommended Action''' &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Recommended Action''' &nbsp;</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>| &nbsp;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>| &nbsp;</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Check </del>the <del class="diffchange diffchange-inline">status on </del>the SocialMiner server machine<del class="diffchange diffchange-inline">: controlcenter</del>.<del class="diffchange diffchange-inline">sh list </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">Log in to </ins>the <ins class="diffchange diffchange-inline">console of </ins>the SocialMiner server machine <ins class="diffchange diffchange-inline">as the admin user configured at installation-time</ins>.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Look for SocialMiner XMPP Server</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">To list the services and their statuses, on the command line, type:&nbsp; utils service list</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Start the XMPP Server on the SocialMiner server machine<del class="diffchange diffchange-inline">: controlcenter</del>.<del class="diffchange diffchange-inline">sh &quot;</del>SocialMiner XMPP Server<del class="diffchange diffchange-inline">&quot; start</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">Look for SocialMiner XMPP Server.</ins></div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>&#160;</div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Start the XMPP Server on the SocialMiner server machine. <ins class="diffchange diffchange-inline"> Type (do not use quotes): utils service start </ins>SocialMiner XMPP Server</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> </table>

Nordberg http://docwiki.cisco.com/w/index.php?title=SocialMiner_Chat_-_Agent_encounters_error_when_connecting_to_server&diff=44015&oldid=prev 2011-12-02T15:11:53Z

<p>Created page with &quot;== SocialMiner Chat - Agent encounters error when connecting to server&nbsp; == {| border=&quot;1&quot; |- ! &#39;&#39;&#39;Problem Summary&#39;&#39;&#39; | Agent sees &quot;An error has occurred connecting to the c...&quot;</p> <p><b>New page</b></p><div>== SocialMiner Chat - Agent encounters error when connecting to server&amp;nbsp; ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary''' <br /> | Agent sees &quot;An error has occurred connecting to the chatroom. Click End or refresh your browser to exit.&quot;&amp;nbsp;<br /> |-<br /> ! '''Error Message''' <br /> | An error has occurred connecting to the chatroom. Click End or refresh your browser to exit.<br /> |-<br /> ! '''Possible Cause''' <br /> | XMPP Server is down.<br /> |-<br /> ! '''Recommended Action''' <br /> | <br /> Check the status on the SocialMiner server machine: controlcenter.sh list <br /> <br /> Look for SocialMiner XMPP Server<br /> <br /> Start the XMPP Server on the SocialMiner server machine: controlcenter.sh &quot;SocialMiner XMPP Server&quot; start<br /> <br /> |-<br /> ! '''Release''' <br /> | 8.5<br /> |-<br /> ! '''Associated CDETS #''' <br /> | None<br /> |}<br /> <br /> [[Category:Cisco SocialMiner, Release 8.5]]&amp;nbsp;</div>

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