SocialMiner Chat - Agent encounters error when connecting to server
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Revision as of 15:11, 2 December 2011
SocialMiner Chat - Agent encounters error when connecting to server
| Problem Summary | Agent sees "An error has occurred connecting to the chatroom. Click End or refresh your browser to exit." |
|---|---|
| Error Message | An error has occurred connecting to the chatroom. Click End or refresh your browser to exit. |
| Possible Cause | XMPP Server is down. |
| Recommended Action |
Check the status on the SocialMiner server machine: controlcenter.sh list Look for SocialMiner XMPP Server Start the XMPP Server on the SocialMiner server machine: controlcenter.sh "SocialMiner XMPP Server" start |
| Release | 8.5 |
| Associated CDETS # | None |
