SocialMiner Chat - Agent encounters error when connecting to server

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(SocialMiner Chat - Agent encounters error when connecting to server )
(SocialMiner Chat - Agent encounters error when connecting to server )
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! '''Recommended Action'''  
! '''Recommended Action'''  
|  
|  
-
Log in to the console of the SocialMiner server machine as the admin user configured at installation-time.
+
Sign in to the console of the SocialMiner server as the administration user.  
-
To list the services and their statuses, on the command line, type: utils service list
+
List the services and their statuses by typing: ''ut''i''ls service list''
-
Look for SocialMiner XMPP Server.
+
Verify that the status for the SocialMiner XMPP Server is not [STARTED].  
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Start the XMPP Server on the SocialMiner server machine.  Type (do not use quotes): utils service start SocialMiner XMPP Server
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Start the SocialMiner XMPP Server by typing: ''utils service start SocialMiner XMPP Server''
|-
|-
! '''Release'''  
! '''Release'''  
-
| 8.5
+
| 9.0(x), 10.0(1)
|-
|-
! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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|}
|}
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[[Category:Cisco SocialMiner, Release 8.5]] 
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[[Category:Cisco SocialMiner]]

Revision as of 18:36, 5 November 2013

SocialMiner Chat - Agent encounters error when connecting to server 

Problem Summary Agent sees "An error has occurred connecting to the chatroom. Click End or refresh your browser to exit." 
Error Message An error has occurred connecting to the chatroom. Click End or refresh your browser to exit.
Possible Cause XMPP Server is down.
Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the SocialMiner XMPP Server is not [STARTED].

Start the SocialMiner XMPP Server by typing: utils service start SocialMiner XMPP Server

Release 9.0(x), 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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