SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact

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SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact

Problem Summary When attempting to reply to a Chat Social Contact, an Agent sees a "Saving" indicator or "Error - No response from system. Your network connection may be down."
Error Message Error - No response from system. Your network connection may be down.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the Cisco Tomcat service is not [STARTED].

Start the Cisco Tomcat service by typing: utils service start Cisco Tomcat

Release 9.0(x), 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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