SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact

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SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact

Problem Summary When attempting to reply to a Chat Social Contac, an Agent sees a "Saving" indicator or "Error - No response from system. Your network connection may be down."
Error Message Error - No response from system. Your network connection may be down.
Possible Cause The Cisco Tomcat service is down.
Recommended Action

Check the status on the SocialMiner server machine: controlcenter.sh list

Look for Cisco Tomcat

Start Tomcat on the SocialMiner server machine: controlcenter.sh "Cisco Tomcat" start

Release 8.5
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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