SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact
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! '''Recommended Action''' | ! '''Recommended Action''' | ||
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| - | + | Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. | |
| - | + | To list the services and their statuses, on the command line, type: utils service list | |
| - | Start Tomcat on the SocialMiner server machine | + | Look for Cisco Tomcat. |
| + | |||
| + | Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat | ||
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Latest revision as of 15:56, 12 June 2012
SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact
| Problem Summary | When attempting to reply to a Chat Social Contact, an Agent sees a "Saving" indicator or "Error - No response from system. Your network connection may be down." |
|---|---|
| Error Message | Error - No response from system. Your network connection may be down. |
| Possible Cause | The Cisco Tomcat service is down. |
| Recommended Action |
Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for Cisco Tomcat. Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat |
| Release | 8.5 |
| Associated CDETS # | None |
