Beginning in Release 10.0, browser support is defined at the solution level.
SocialMiner Integrated with Cisco Unified Contact Center Enterprise
For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix for your release.
SocialMiner Integrated with Cisco Unified Contact Center Express
For information about browser support for all Unified Contact Center Express components, see the Unified CCX Software Compatibility Matrix for your release.
For Release 10.0(1) and later, a standalone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.
SocialMiner Release 9.0(1)
SocialMiner Release 9.01(1) supports the following browsers:
- Firefox version 12 and 13
- Internet Explorer 8.0
Note: Internet Explorer is supported only for customer and agent chat.
Definitions and Terminology
Supported: Tested by the Cisco development team and supported by Cisco TAC
Not Supported: This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.
Blocked: The web server blocks this browser type