SocialMiner Browsers

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Mozilla Firefox version 3.5 or later - Supported

There are no known defects with this browser. This browser is fully supported.

Internet Explorer version 8 or later - Not Supported

Known Issues:

  • There is a memory leak with the search/list UI shown in all of the configuration gadgets (Feeds, Configuration, Notifications, Filters). If IE is left open to one of these pages, it will eventually lock up after running out of memory. (This might take several hours.) This memory leak does not happen with the Home tab (Campaign Results)
  • The Feeds gadget opens very slowly when a larger number of feeds have been configured.
  • SocialMiner does not display correctly if Compatibility Mode is turned on. You must turn off Compatibility Mode (from Tools).
  • Real-time updates do not work in Internet Explorer version 9 until you make these edits:
    • Enable F12 developer tools (a submenu under Tools).
    • In the Document Mode IE9 standards menu, uncheck Internet Explorer 9 standards (Page default) and check Internet Explorer 8 standards.

Internet Explorer version 7 and earlier - Not Supported

You will not be able to access Cisco SocialMiner with this browser. The web server will block your browser.

Chrome - Not Supported

The Twitter Account authorization does not work with Chrome. The new browser tab with the page does not open. You cannot manually open it. You must use a different browser when setting up a Twitter Account Feed.

Safari - Not Supported

This browser is not supported.

Definitions and Terminology

Supported: Tested by the Cisco development team and supported by Cisco TAC

Not Supported: This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC. If you do use this browser, then we encourage you to report defects by editing this page (Log in with your account and then click edit).

Blocked: The web server blocks this browser type

Rating: 4.7/5 (3 votes cast)

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