SocialMiner Browsers

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= All browsers  =
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Beginning in Release 10.0, browser support is defined at the solution level.
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Cookies and JavaScript must be enabled on your browser to use SocialMiner.
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= SocialMiner Integrated with Cisco Unified Contact Center Enterprise  =
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Note: If there are any browser that are not specifically mentioned as supported on this page, they are not supported.
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For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix:
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<br>
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[http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers]
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= Mozilla Firefox version 24 - Supported =
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= SocialMiner Integrated with Cisco Unified Contact Center Express =
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There are no known defects with this version of the browser. This browser is fully supported.
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For information about browser support for all Unified Contact Center Express components, see the Browser Support section of the ''Software and Hardware Compatibility Guide for Unified Contact Center Express and Cisco Unified IP&nbsp;IVR'':
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= Internet Explorer version 9 - Supported  =
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[http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html]
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There are no known defects with this version of the browser. This browser is fully supported.
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= Stand-Alone SocialMiner =
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= Internet Explorer version 8  - Supported only for customer and agent chat =
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A stand-alone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.
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IE8 is only supported for customer and agent chat.
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= Notes  =
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= Chrome - Not Supported =
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Cookies and JavaScript must be enabled on your browser to use SocialMiner.
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Known issue: when you press Enter to add a tag to a social contact in the campaign, you see the following error: ''Missing or malformed url parameter''. That is the only text that appears in the panel. You must reload the page to get the panel back to a working state.
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= Safari - Not Supported =
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This browser is not supported.
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= Definitions and Terminology =
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= Definitions and Terminology =
'''Supported''': Tested by the Cisco development team and supported by Cisco TAC  
'''Supported''': Tested by the Cisco development team and supported by Cisco TAC  
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'''Not Supported''': This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC. If you do use this browser, then we encourage you to report defects by editing this page (Log in with your cisco.com account and then click edit).  
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'''Not Supported''': This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.  
'''Blocked''': The web server blocks this browser type
'''Blocked''': The web server blocks this browser type

Revision as of 19:57, 4 April 2014

Beginning in Release 10.0, browser support is defined at the solution level.

Contents

SocialMiner Integrated with Cisco Unified Contact Center Enterprise

For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix:

http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers

SocialMiner Integrated with Cisco Unified Contact Center Express

For information about browser support for all Unified Contact Center Express components, see the Browser Support section of the Software and Hardware Compatibility Guide for Unified Contact Center Express and Cisco Unified IP IVR:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Stand-Alone SocialMiner

A stand-alone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.

Notes

Cookies and JavaScript must be enabled on your browser to use SocialMiner.


Definitions and Terminology

Supported: Tested by the Cisco development team and supported by Cisco TAC

Not Supported: This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.

Blocked: The web server blocks this browser type

Rating: 5.0/5 (1 vote cast)

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