SocialMiner Browsers

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(Internet Explorer version 8 - Supported)
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= All browsers =
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Beginning in Release 10.0, browser support is defined at the solution level.
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Cookies and JavaScript must be enabled on your browser to use SocialMiner.
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= SocialMiner Integrated with Cisco Unified Contact Center Enterprise  =
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= Mozilla Firefox version 3.5 or later - Supported  =
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For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix:
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There are no known defects with this browser. This browser is fully supported.  
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[http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers]
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= Internet Explorer version 8 - Supported =  
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= SocialMiner Integrated with Cisco Unified Contact Center Express  =
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IE8 is supported for customer and agent chat only and has one known issue:
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For information about browser support for all Unified Contact Center Express components, see the Browser Support section of the ''Software and Hardware Compatibility Guide for Unified Contact Center Express and Cisco Unified IP IVR'':  
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*Chat Form Error redirect doesn't work in IE.
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[http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html]
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= Internet Explorer version 8 or later - Not Supported  =
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= Stand-Alone SocialMiner =
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Known Issues:
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A stand-alone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.
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*There is a memory leak with the search/list UI shown in all of the configuration gadgets (Feeds, Configuration, Notifications, Filters). If IE is left open to one of these pages, it will eventually lock up after running out of memory. (This might take several hours.) This memory leak does not happen with the Home tab (Campaign Results)
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= Notes  =
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*The Feeds gadget opens very slowly when a larger number of feeds have been configured.
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*SocialMiner does not display correctly if Compatibility Mode is turned on. You must turn off Compatibility Mode (from Tools).
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Cookies and JavaScript must be enabled on your browser to use SocialMiner.  
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*Real-time updates do not work in Internet Explorer version 9 until you make these edits:
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**Enable F12 developer tools (a submenu under Tools).
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**In the Document Mode IE9 standards menu, uncheck ''Internet Explorer 9 standards (Page default)'' and check ''Internet Explorer 8 standards''.
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*The Add/Edit Campaign gadget arrow buttons don't work in IE.
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*No delete successful message appears in IE after editing and removing a feed.
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= Internet Explorer version 7 and earlier - Not Supported  =
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= Definitions and Terminology =
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You will not be able to access Cisco SocialMiner with this browser. The web server will block your browser.
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= Chrome - Not Supported =
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*When you press Enter to add a tag to a social contact in the campaign, you see the following error: ''Missing or malformed url parameter''. That is the only text that appears in the gadget. You must reload the page to get the gadget back to a working state.
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*The Twitter Account authorization does not work with Chrome. The new browser tab with the twitter.com page does not open. You cannot manually open it. You must use a different browser when setting up a Twitter Account Feed.
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*Bookmarklet (8.5(4)) doesn't work with Chrome
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= Safari - Not Supported =
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This browser is not supported.
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= Definitions and Terminology =
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'''Supported''': Tested by the Cisco development team and supported by Cisco TAC  
'''Supported''': Tested by the Cisco development team and supported by Cisco TAC  
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'''Not Supported''': This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC. If you do use this browser, then we encourage you to report defects by editing this page (Log in with your cisco.com account and then click edit).  
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'''Not Supported''': This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.  
'''Blocked''': The web server blocks this browser type
'''Blocked''': The web server blocks this browser type

Revision as of 19:57, 4 April 2014

Beginning in Release 10.0, browser support is defined at the solution level.

Contents

SocialMiner Integrated with Cisco Unified Contact Center Enterprise

For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix:

http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers

SocialMiner Integrated with Cisco Unified Contact Center Express

For information about browser support for all Unified Contact Center Express components, see the Browser Support section of the Software and Hardware Compatibility Guide for Unified Contact Center Express and Cisco Unified IP IVR:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Stand-Alone SocialMiner

A stand-alone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.

Notes

Cookies and JavaScript must be enabled on your browser to use SocialMiner.


Definitions and Terminology

Supported: Tested by the Cisco development team and supported by Cisco TAC

Not Supported: This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.

Blocked: The web server blocks this browser type

Rating: 5.0/5 (1 vote cast)

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