SocialMiner Browsers

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(Firefox version 3.5 or later - Supported)
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= Firefox version 3.5 or later - Fully Supported =
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Beginning in Release 10.0, browser support is defined at the solution level.  
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There are no known defects with this browser.
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=Internet Explorer version 7 and earler - Blocked=
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= SocialMiner Integrated with Cisco Unified Contact Center Enterprise  =
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* You will not be able to access Cisco SocialMiner with this browser as the web server will block your browser.
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=Internet Explorer version 8 or later - Not Supported=
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For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix:
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* There is a memory leak with the search/list UI shown in all of the configuration gadgets (Feeds, Configuration, Notifications, Filters).  If IE is left open to this page it will lock up after running out of memory (several hours?).  This will not happen with the Campaign Results gadget.
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* Release 8.5(3) eventing (real time update of Social Contact states) does not work in IE 9.0.  Users will have to hit refresh on the SocialMiner UI to get current state of social contacts.
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=Chrome - Not Supported=
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[http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers]
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* The "Twitter Account" authorization doesn't work with Chrome. The new browser tab with the twitter.com page doesn't open. Also, you can't manually open it so the workaround is to use a different browser when setting up a Twitter Account Feed.
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=Safari - Not Supported=
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= SocialMiner Integrated with Cisco Unified Contact Center Express  =
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* No known defects.
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=Definitions and Terminology=
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For information about browser support for all Unified Contact Center Express components, see the Browser Support section of the ''Software and Hardware Compatibility Guide for Unified Contact Center Express and Cisco Unified IP IVR'':  
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'''Supported''': Tested by the Cisco development team and supported by Cisco TAC
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'''Not Supported''': This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.  If you do use this browser, then we encourage you to report defects by editing this page (Log in with your cisco.com account and then click edit).
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[http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html]
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= Stand-Alone SocialMiner =
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A stand-alone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.
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= Notes  =
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Cookies and JavaScript must be enabled on your browser to use SocialMiner.
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<br>
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= Definitions and Terminology  =
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'''Supported''': Tested by the Cisco development team and supported by Cisco TAC
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'''Not Supported''': This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.  
'''Blocked''': The web server blocks this browser type
'''Blocked''': The web server blocks this browser type

Revision as of 19:57, 4 April 2014

Beginning in Release 10.0, browser support is defined at the solution level.

Contents

SocialMiner Integrated with Cisco Unified Contact Center Enterprise

For information about browser support for all Unified Contact Center Enterprise components, see the Unified CCE Software Compatibility Matrix:

http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0%28x%29#UCCE_Release_10.0..281.29_Supported_Browsers

SocialMiner Integrated with Cisco Unified Contact Center Express

For information about browser support for all Unified Contact Center Express components, see the Browser Support section of the Software and Hardware Compatibility Guide for Unified Contact Center Express and Cisco Unified IP IVR:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Stand-Alone SocialMiner

A stand-alone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. For more information, see one of the preceding links.

Notes

Cookies and JavaScript must be enabled on your browser to use SocialMiner.


Definitions and Terminology

Supported: Tested by the Cisco development team and supported by Cisco TAC

Not Supported: This browser is not included in the Cisco testing process and errors in this browser will not be troubleshooted by TAC.

Blocked: The web server blocks this browser type

Rating: 5.0/5 (1 vote cast)

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