SocialMiner Agent Request - The callback request is not canceled, even though a cancellation request was submitted

From DocWiki

Revision as of 17:27, 25 October 2013 by Linichol (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

The callback request is not canceled, even though a cancellation request was submitted

Problem Summary A user canceled their callback request and the cancellation request was submitted, but the callback still went through.
Error Message None
Possible Cause There is a natural race condition between CCE selecting an agent to service the request and the customer canceling the request. If CCE selects an agent before the customer cancels the request, the cancellation fails and the customer still receives a callback.
Recommended Action None
Release 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

Personal tools