SocialMiner Administration - Unable to login after hostname change

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! '''Release'''
! '''Release'''
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| All releases.
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| 9.0(x), 10.0(1)
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! '''Associated CDETS #'''
! '''Associated CDETS #'''

Revision as of 18:26, 5 November 2013

Unable to login after hostname change

Problem Summary User changed the hostname of the server using set network hostname command.
Error Message When logging in to the SocialMiner user interface using the hostname of the SocialMiner server in the URL, the user receives "Invalid username or password please try again" message.
Possible Cause Changing the hostname after it is initially set is not supported.
Recommended Action 1. If a snapshot of the VM was taken before the SocialMiner hostname was changed, the customer can revert to the snapshot.
2. If the customer needs the hostname changed, they will have to fresh install and reconfigure.
Release 9.0(x), 10.0(1)
Associated CDETS # CSCuf25568

Rating: 5.0/5 (1 vote cast)

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