SocialMiner Administration - Lock Timeout Expired error with Non-Green Runtime Server Status

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Runtime Server Status is not green and Lock Timeout Expired error received

Problem Summary You see a non-green icon next to Runtime Server Status in the System Administration gadget under the Administration tab.
Error Message The following error messages are present in the runtime logs:
  • Caused by: java.sql.SQLException: Could not position within a table (table name).
  • Caused by: java.sql.SQLException: ISAM error: Lock Timeout Expired.
Possible Cause Data from one of the informix tables can't be properly accessed because of a database lock.
Recommended Action
  • Log in to the console of the SocialMiner server as the admin user configured at installation-time.
  • List the services and their statuses by typing utils service list in the command line.
  • Restart SocialMiner Runtime service by typing utils service restart SocialMiner Runtime.
Release 9.0(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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