SocialMiner Administration: Active Directory users cannot sign in after Use SSL check box is enabled

From DocWiki

Revision as of 19:15, 12 June 2014 by Lobruce (Talk | contribs)
Jump to: navigation, search

SocialMiner Administration: Active Directory users cannot sign in after Use SSL check box is enabled

Problem Summary The SocialMiner administrator configures Active Directory (AD) to use SSL (Administration tab > System Administration panel > Active Directory). After the configuration is complete, users cannot sign in to SocialMiner. 
Error Message N/A
Possible Cause

This issue can be caused by the following:

  • Users have not been added to the AD.
  • The AD port is incorrect.
  • Security certificates have not been exchanged with the AD server.
Recommended Action

Ensure the following:

  • The users were added to the AD. For more information, see the "Active Directory"section in the SocialMiner online help.
  • The AD port is set correctly in SocialMiner. The default port is 3269 for SSL (and 3268 for non-SSL). However, the AD administrator may have changed the default port to something else.
  • Certificates were exchanged with the AD server. For more information, see the "Active Directory" section in the SocialMiner online help.
Release Release 10.5(1)
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

Personal tools