From DocWiki

Revision as of 16:12, 3 April 2011 by Famous (Talk | contribs)
Jump to: navigation, search

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.

SocialMiner Sign In Form

Click below for details on each release of Cisco SocialMiner:

Rating: 4.0/5 (7 votes cast)

Personal tools