SocialMiner
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= Welcome to the Cisco SocialMiner Doc Wiki = | = Welcome to the Cisco SocialMiner Doc Wiki = | ||
Latest revision as of 16:15, 17 October 2012
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Click below for details on each release of Cisco SocialMiner:
- SocialMiner Release 8.5(1)
- SocialMiner Release 8.5(2)
- SocialMiner Release 8.5(3)
- SocialMiner Release 8.5(4)
- SocialMiner Release 8.5(5)
- SocialMiner Release 9.0(1)
Additional Resources
