SocialMiner

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(Welcome to the Cisco SocialMiner Doc Wiki)
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= Welcome to the Cisco SocialMiner Doc Wiki =
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=Cisco SocialMiner =
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'''Cisco SocialMiner''' is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
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Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.
[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
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* [[SocialMiner Release 8.5(2)]]
* [[SocialMiner Release 8.5(2)]]
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SocialMiner Training
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Training
* [[SocialMiner_Training | SocialMiner Training]]
* [[SocialMiner_Training | SocialMiner Training]]
* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
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SocialMiner Resources
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Resources
* [[SocialMiner_Browsers | Supported Web Browsers]]
* [[SocialMiner_Browsers | Supported Web Browsers]]
* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]]
* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]]
[[category:Cisco SocialMiner]]
[[category:Cisco SocialMiner]]

Revision as of 16:22, 3 April 2011

Cisco SocialMiner

Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.

SocialMiner Sign In Form

Documentation

Training

Resources

Rating: 4.3/5 (4 votes cast)

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