SocialMiner

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(Welcome to the Cisco SocialMiner Doc Wiki)
(Welcome to the Cisco SocialMiner Doc Wiki)
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= Welcome to the Cisco SocialMiner Doc Wiki =
= Welcome to the Cisco SocialMiner Doc Wiki =
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'''Cisco SocialMiner''' is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
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'''Cisco SocialMiner''' is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]

Revision as of 16:20, 3 April 2011

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.

SocialMiner Sign In Form

Documentation

SocialMiner Training

SocialMiner Resources

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