SocialMiner

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(Welcome to the Cisco SocialMiner Doc Wiki)
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= Welcome to the Cisco SocialMiner Doc Wiki  =
= Welcome to the Cisco SocialMiner Doc Wiki  =
'''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
'''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
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'''As of Release 10.0(1), SocialMiner documentation is available [http://www.cisco.com/en/US/products/ps11349/tsd_products_support_series_home.html| on Cisco.com].'''
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[[Image:SocialMiner login.png|thumb|right|400px|SocialMiner login.png]]  
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<br>[[Image:SocialMiner login.png|thumb|right|400px]]  
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Click below for details on each release of Cisco SocialMiner:
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== Additional Resources ==
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*[[SocialMiner Browsers|Supported Web Browsers]]
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*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]
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*[[Troubleshooting Tips for Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]
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*[http://developer.cisco.com/web/socialminer/docs SocialMiner Developer Guide]
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*The User Guide for [[SocialMiner Release 9.0(1)]] is also still available as a wiki.
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Archive links to older information that is no longer supported
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*[[SocialMiner Feed Sources|SocialMiner Feed Sources]]
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*[[SocialMiner Training Videos|SocialMiner Training Videos]]
*[[SocialMiner Release 8.5(1)]]  
*[[SocialMiner Release 8.5(1)]]  
*[[SocialMiner Release 8.5(2)]]  
*[[SocialMiner Release 8.5(2)]]  
*[[SocialMiner Release 8.5(3)]]  
*[[SocialMiner Release 8.5(3)]]  
*[[SocialMiner Release 8.5(4)]]  
*[[SocialMiner Release 8.5(4)]]  
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*[[SocialMiner Release 8.5(5)]]
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*[[SocialMiner Release 8.5(5)]]  
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*[[SocialMiner Release 9.0(1)]]
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Additional Resources
 
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*[[SocialMiner Browsers|Supported Web Browsers]]
 
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*[[SocialMiner Feed Sources|SocialMiner Feed Sources]]
 
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*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]
 
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*[[Troubleshooting Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]
 
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*[[SocialMiner_Training_Videos|SocialMiner Training Videos]]
 
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*[http://developer.cisco.com/web/socialminer/docs SocialMiner Developer Guide]
 
[[Category:Cisco_SocialMiner]]
[[Category:Cisco_SocialMiner]]

Revision as of 21:11, 29 October 2013

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.

As of Release 10.0(1), SocialMiner documentation is available on Cisco.com.


SocialMiner login.png

Additional Resources





Archive links to older information that is no longer supported

Rating: 4.4/5 (5 votes cast)

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