SocialMiner

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=Cisco SocialMiner =
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= Welcome to the Cisco SocialMiner Doc Wiki  =
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Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.
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'''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
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[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
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'''As of Release 10.0(1), SocialMiner documentation is available on Cisco.com:  [http://www.cisco.com/en/US/products/ps11349/tsd_products_support_series_home.html]'''
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Documentation
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<br>[[Image:SocialMiner login.png|thumb|right|400px]]
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* [[SocialMiner Release 8.5(1)]]
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== Additional Resources ==
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* [[SocialMiner Release 8.5(2)]]
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Training
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*[[SocialMiner Browsers|Supported Web Browsers]]
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* [[SocialMiner_Training | SocialMiner Training]]
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*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]
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* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
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*[[Troubleshooting Tips for Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]  
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*[http://developer.cisco.com/web/socialminer/docs SocialMiner Developer Guide]
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*The User Guide for [[SocialMiner Release 9.0(1)]] is also still available as a wiki.
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Resources
 
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* [[SocialMiner_Browsers | Supported Web Browsers]]
 
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* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]]
 
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[[category:Cisco SocialMiner]]
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Archive links to older information that is no longer supported
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*[[SocialMiner Feed Sources|SocialMiner Feed Sources]]
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*[[SocialMiner Training Videos|SocialMiner Training Videos]]
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*[[SocialMiner Release 8.5(1)]]
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*[[SocialMiner Release 8.5(2)]]
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*[[SocialMiner Release 8.5(3)]]
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*[[SocialMiner Release 8.5(4)]]
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*[[SocialMiner Release 8.5(5)]]
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[[Category:Cisco_SocialMiner]]

Latest revision as of 20:50, 13 December 2013

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.

As of Release 10.0(1), SocialMiner documentation is available on Cisco.com: [1]


SocialMiner login.png

Additional Resources





Archive links to older information that is no longer supported

Rating: 4.0/5 (7 votes cast)

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