SocialMiner

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=Cisco SocialMiner =
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Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.
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= Welcome to the Cisco SocialMiner Doc Wiki  =
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[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
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'''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
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Documentation
 
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* [[SocialMiner Release 8.5(1)]]
 
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* [[SocialMiner Release 8.5(2)]]
 
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* [[SocialMiner Release 8.5(3)]]
 
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[[Image:SocialMiner login.png|thumb|right|400px|SocialMiner login.png]]
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Training
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Click below for details on each release of Cisco SocialMiner:  
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* [[SocialMiner_Training | SocialMiner Training]]
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* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
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Developer Information
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*[[SocialMiner Release 8.5(1)]]
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* [http://developer.cisco.com/web/socialminer/docs SocialMiner API documentation ]
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*[[SocialMiner Release 8.5(2)]]
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*[[SocialMiner Release 8.5(3)]]
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*[[SocialMiner Release 8.5(4)]]
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*[[SocialMiner Release 8.5(5)]]
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*[[SocialMiner Release 9.0(1)]]
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Additional Resources
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Additional Resources  
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* [[SocialMiner_Browsers | Supported Web Browsers]]
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* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]]
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* [[Virtualization_for_Cisco_SocialMiner | Virtualization for Cisco SocialMiner]]
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* [[Troubleshooting_Cisco_SocialMiner | Troubleshooting Cisco SocialMiner]]
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*[[SocialMiner Browsers|Supported Web Browsers]]
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*[[SocialMiner Feed Sources|SocialMiner Feed Sources]]
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*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]
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*[[Troubleshooting Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]
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*[[SocialMiner_Training_Videos|SocialMiner Training Videos]]
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*[http://developer.cisco.com/web/socialminer/docs SocialMiner Developer Guide]
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[[category:Cisco SocialMiner]]
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[[Category:Cisco_SocialMiner]]

Revision as of 16:15, 17 October 2012

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.


SocialMiner login.png

Click below for details on each release of Cisco SocialMiner:

Additional Resources

Rating: 4.4/5 (5 votes cast)

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