SocialMiner

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(Welcome to the Cisco SocialMiner Doc Wiki)
Line 7: Line 7:
Click below for details on each release of Cisco SocialMiner:  
Click below for details on each release of Cisco SocialMiner:  
-
 
-
<span style="color:#ff0000">See the Upgrading to SocialMiner Release 8.5(4) section for information on a patch just released to address a change in the way SocialMiner interacts with Facebook.</span>
 
*[[SocialMiner Release 8.5(1)]]  
*[[SocialMiner Release 8.5(1)]]  
Line 15: Line 13:
*[[SocialMiner Release 8.5(4)]]  
*[[SocialMiner Release 8.5(4)]]  
*[[SocialMiner Release 8.5(5)]]
*[[SocialMiner Release 8.5(5)]]
 +
*[[SocialMiner Release 9.0(1)]]
Additional Resources  
Additional Resources  
Line 22: Line 21:
*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]  
*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]  
*[[Troubleshooting Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]
*[[Troubleshooting Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]
 +
*[http://developer.cisco.com/web/socialminer/docs SocialMiner Developer Guide]
[[Category:Cisco_SocialMiner]]
[[Category:Cisco_SocialMiner]]

Revision as of 15:50, 31 May 2012

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.


SocialMiner login.png

Click below for details on each release of Cisco SocialMiner:

Additional Resources

Rating: 4.4/5 (5 votes cast)

Personal tools