SocialMiner
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Revision as of 20:38, 30 January 2012
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Click below for details on each release of Cisco SocialMiner:
See the Upgrading to SocialMiner Release 8.5(4) section for information on a patch just released to address a change in the way SocialMiner interacts with Facebook.
- SocialMiner Release 8.5(1)
- SocialMiner Release 8.5(2)
- SocialMiner Release 8.5(3)
- SocialMiner Release 8.5(4)
Additional Resources
