SocialMiner

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(Welcome to the Cisco SocialMiner Doc Wiki)
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=Cisco SocialMiner =
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= Welcome to the Cisco SocialMiner Doc Wiki  =
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Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.
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'''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
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[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
 
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[[Image:SocialMiner login.png|thumb|right|400px|SocialMiner login.png]]
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Click below for details on each release of Cisco SocialMiner:
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Documentation
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<span style="color:#ff0000">See the Upgrading to SocialMiner Release 8.5(4) section for information on a patch just released to address a change in the way SocialMiner interacts with Facebook.</span>
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* [[SocialMiner Release 8.5(1)]]
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* [[SocialMiner Release 8.5(2)]]
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* [[SocialMiner Release 8.5(3)]]
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* [[SocialMiner Release 8.5(4)]]
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*[[SocialMiner Release 8.5(1)]]
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*[[SocialMiner Release 8.5(2)]]
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*[[SocialMiner Release 8.5(3)]]
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*[[SocialMiner Release 8.5(4)]]
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*[[SocialMiner Release 8.5(5)]]
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Training
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Additional Resources
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* [[SocialMiner_Training | SocialMiner Training]]
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* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
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*[[SocialMiner Browsers|Supported Web Browsers]]
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*[[SocialMiner Feed Sources|SocialMiner Feed Sources]]
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*[[Virtualization for Cisco SocialMiner|Virtualization for Cisco SocialMiner]]
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*[[Troubleshooting Cisco SocialMiner|Troubleshooting Cisco SocialMiner]]
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*[[Reply Template Developer Guide]]
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Developer Information
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[[Category:Cisco_SocialMiner]]
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* [http://developer.cisco.com/web/socialminer/docs SocialMiner API documentation ]
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Additional Resources
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* [[SocialMiner_Browsers | Supported Web Browsers]]
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* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]]
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* [[Virtualization_for_Cisco_SocialMiner | Virtualization for Cisco SocialMiner]]
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* [[Troubleshooting_Cisco_SocialMiner | Troubleshooting Cisco SocialMiner]]
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Cisco SocialMiner Software
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* [http://www.cisco.com/cisco/software/type.html?mdfid=283613136&i=rm| Download from Cisco.com]
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[[category:Cisco SocialMiner]]
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Revision as of 17:50, 9 December 2011

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer care personnel who can categorize and respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.


SocialMiner login.png

Click below for details on each release of Cisco SocialMiner:

See the Upgrading to SocialMiner Release 8.5(4) section for information on a patch just released to address a change in the way SocialMiner interacts with Facebook.

Additional Resources

Rating: 4.4/5 (5 votes cast)

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