SocialMiner
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| - | =Cisco SocialMiner = | + | = Welcome to the Cisco SocialMiner Doc Wiki = |
| - | Cisco SocialMiner is a | + | '''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts. |
| - | [[Image:SocialMiner_login.png|thumb| | + | [[Image:SocialMiner_login.png|thumb|500px|right|SocialMiner Sign In Form]] |
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| + | Click below for details on each release of Cisco SocialMiner: | ||
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* [[SocialMiner Release 8.5(1)]] | * [[SocialMiner Release 8.5(1)]] | ||
* [[SocialMiner Release 8.5(2)]] | * [[SocialMiner Release 8.5(2)]] | ||
| + | * [[SocialMiner Release 8.5(3)]] | ||
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Additional Resources | Additional Resources | ||
* [[SocialMiner_Browsers | Supported Web Browsers]] | * [[SocialMiner_Browsers | Supported Web Browsers]] | ||
* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]] | * [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]] | ||
| + | * [[Virtualization_for_Cisco_SocialMiner | Virtualization for Cisco SocialMiner]] | ||
| + | * [[Troubleshooting_Cisco_SocialMiner | Troubleshooting Cisco SocialMiner]] | ||
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[[category:Cisco SocialMiner]] | [[category:Cisco SocialMiner]] | ||
Revision as of 14:00, 7 June 2011
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Click below for details on each release of Cisco SocialMiner:
Additional Resources
