SocialMiner

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= Welcome to the Cisco SocialMiner Doc Wiki =
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=Cisco SocialMiner =
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'''Cisco SocialMiner''' is a customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.  
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Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.
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[[Image:SocialMiner_login.png|thumb|500px|right|SocialMiner Sign In Form]]
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[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]]
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Click below for details on each release of Cisco SocialMiner:
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Documentation
* [[SocialMiner Release 8.5(1)]]
* [[SocialMiner Release 8.5(1)]]
* [[SocialMiner Release 8.5(2)]]
* [[SocialMiner Release 8.5(2)]]
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* [[SocialMiner Release 8.5(3)]]
 
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Training
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* [[SocialMiner_Training | SocialMiner Training]]
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* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
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Developer Information
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* [http://developer.cisco.com/web/socialminer/docs SocialMiner API documentation ]
Additional Resources
Additional Resources

Revision as of 18:55, 10 June 2011

Cisco SocialMiner

Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams.

SocialMiner Sign In Form

Documentation

Training

Developer Information

Additional Resources

Rating: 4.4/5 (5 votes cast)

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