SocialMiner
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= Welcome to the Cisco SocialMiner Doc Wiki = | = Welcome to the Cisco SocialMiner Doc Wiki = | ||
| - | '''Cisco SocialMiner''' is a social | + | '''Cisco SocialMiner''' is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts. |
[[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]] | [[Image:SocialMiner_login.png|thumb|450px|right|SocialMiner Sign In Form]] | ||
Revision as of 16:20, 3 April 2011
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a social media customer care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Documentation
SocialMiner Training
SocialMiner Resources
