SocialMiner

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(Welcome to the Cisco SocialMiner Doc Wiki)
(Welcome to the Cisco SocialMiner Doc Wiki)
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SocialMiner Training
SocialMiner Training
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* [[SocialMiner_Training SocialMiner Training]
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* [[SocialMiner_Training | SocialMiner Training]
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* [http://www.example.com SocialMiner ]
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* [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ]
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SocialMiner Resources
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* [[SocialMiner_Browsers | Supported Web Browsers]]
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* [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]]
[[category:Cisco SocialMiner]]
[[category:Cisco SocialMiner]]

Revision as of 16:19, 3 April 2011

Welcome to the Cisco SocialMiner Doc Wiki

Cisco SocialMiner is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.

SocialMiner Sign In Form

Documentation

SocialMiner Training

SocialMiner Resources

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