SocialMiner
From DocWiki
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SocialMiner Training | SocialMiner Training | ||
| - | * [[SocialMiner_Training SocialMiner Training] | + | * [[SocialMiner_Training | SocialMiner Training] |
| - | * [http://www. | + | * [http://www.youtube.com/user/CiscoCC#grid/user/2AFD4017909039ED SocialMiner Training Videos on YouTube ] |
| - | + | ||
| + | SocialMiner Resources | ||
| + | * [[SocialMiner_Browsers | Supported Web Browsers]] | ||
| + | * [[SocialMiner_Feed_Sources | SocialMiner Feed Sources]] | ||
[[category:Cisco SocialMiner]] | [[category:Cisco SocialMiner]] | ||
Revision as of 16:19, 3 April 2011
Welcome to the Cisco SocialMiner Doc Wiki
Cisco SocialMiner is a social-media customer-care system that provides capture, filtering, workflow, queuing, and reporting for social-media engagement teams. Internet postings captured by SocialMiner are referred to as Social Contacts. SocialMiner stores the Social Contacts and groups them into user-defined Campaigns. SocialMiner presents the Social Contacts to social-media customer-care personnel who can categorize and/or respond to the postings. SocialMiner also produces reporting statistics on the handling of the Social Contacts.
Documentation
SocialMiner Training
- [[SocialMiner_Training | SocialMiner Training]
- SocialMiner Training Videos on YouTube
SocialMiner Resources
